University of Connecticut

University Information Technolgy Services

Help Center - UITS

CA - Unicenter Service Desk (USD)
Customizing Scoreboard
(creating a query to view your requests)

1. From the main menu, click on File and then choose Customize Scoreboard.

   

2. Under Add New Node, click on the icon () next to the title Node’s Stored Query to open the stored query search page.

   

3. You will see a screen similar to this.

   

4. Click the button located at the top right. A complete listing of the available queries will display.

   

5. Scroll through the alphabetical list and click on the chosen query, such as My Open Requests.

   

6. You will be returned to the "Customize Scoreboard" screen. The selected query will be displayed in the Stored Query field. If you would like to add a personal touch, you can edit the name of the query in the Node Label field.
   (DO NOT CHANGE the "Node's Stored Query" field.)
7. Under Select Item, click on a location where you would like this query to appear in the Scoreboard. In the example I choose My Queue. Now click the button.

   

8. Verify that your new query appears in your Scoreboard. Now click on the button to complete the process.