Installing Remote Desktop on Windows



*Step 1 and 2 require access to your UConn Windows workstation

Step 1: Enable Remote Desktop on Your University Device

If you already have your computer configured to receive remote desktop protocol connections: e.g., you connect remotely already through a virtual private network (VPN connection), you can skip steps 1 and 2 and proceed to step 3.

1. Windows 7 –

a) Right click on the Computer option from the Start menu.

b) Left-click on Properties. The screen will display basic information about your computer.

Windows 10 –

a) Right Click on the Start Button and select System from the Menu

2. Left-click on Remote Settings from the left-hand side of the screen.

remote settings

  1. The User Account Control pop-up window will be displayed.
  2. Click Yes to allow the program, System Remote Settings, to make changes to your computer. The System Properties window will open on the Remote
  3. NOTE: If you see the message “You must enable the Window Firewall exception for Remote Desktop” in the dialogue box, click on the provided link. The page that pops up will give you additional instructions on how to change settings for Remote Desktop Connection so that it works.
  4. Windows 7 – Verify that the third radio button is selected. If it is not, select it.
  5. Windows 10 – Verify that the second radio button is selected, as well as the checkbox underneath the second radio button.
  6. Click OK.

Windows 7 –

allow connections

Windows 10 –


Step 2: Note Your Computer Name

After completing the above steps, you will be returned to the Properties (basic information about your computer) window.

  1. Write down the information listed in the Full computer name This information is needed when attempting to connect to your University computer from your remote PC.


Step 3: Connect Remotely

1. Click on the Start button and open the Remote Desktop Connection software by typing “remote desktop connection” into the search bar and then selecting it.

2. Enter into the Computer text box the full name of the computer that you noted in “Step 2: Note Your Computer Name.”

3. Click the Options drop-down arrow.

4. Click the Advanced tab.

5. Click Settings.

6. Verify that the second radio button next to field: “Use these RD Gateway server settings” is selected. If not, select it. Enter “” in the Server name field.

7. Verify the box next to the field: “Use my RD Gateway credentials for the remote computer” is selected. (If you want to log into your remote computer using a different account, do not select this box)

8. Click Ok.

Step 4: Authenticate Credentials

1. Click the Connect option

2. You will be asked to install a certificate. Click Yes.

3. In the RD Gateway Server Credentials window, enter your user name in the format “UCONN\NetID”

3. In the “Password” field, enter your NetID password.

4. Click Ok



* If you are prompted again, enter the user name and password of your remote computer (if you are prompted for this second step authentication, this login information is likely different than the above info entered).


After authentication, you are now remotely connected to your UConn computer or server!

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